Shipping Policy
At Epic T / Natrusolate Americas Inc., we aim to provide prompt and efficient shipping for all of our customers. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from www.epic-t.com.
1. Order Processing Time
1.1 All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
1.2 Please note that during high-demand periods, order processing may take an additional 1-2 days.
2. Shipping Rates and Delivery Estimates
2.1 Shipping charges for your order will be calculated and displayed at checkout.
2.2 We offer various shipping options with estimated delivery times, including:
- Standard Shipping: Typically 5-7 business days within the United States.
- Expedited Shipping: Typically 2-3 business days within the United States.
2.3 Please note that delivery times are estimated and not guaranteed. Factors such as carrier delays, weather conditions, or unforeseen circumstances may affect shipping times.
3. Domestic Shipping
3.1 We currently ship to all states within the United States, including Alaska and Hawaii. Shipping times and rates may vary depending on your location.
4. International Shipping
4.1 We offer international shipping on a case by case basis. At this time, we only ship within the United States.
5. Shipment Tracking
5.1 Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your package's progress.
6. Shipping Address Accuracy
6.1 Please ensure that all shipping information is accurate at the time of purchase. We are not responsible for delays or losses due to incorrect or incomplete shipping addresses.
6.2 If you realize that your shipping information is incorrect, please contact us immediately at [email protected]. We will do our best to update your address if your order has not yet shipped.
7. Damaged, Lost, or Stolen Packages
7.1 Epic T is not responsible for packages that are lost or stolen after being marked as "delivered" by the shipping carrier. However, if your package is damaged upon arrival, please contact us within 48 hours of delivery at [email protected] with your order number and photos of the damage.
7.2 In cases of lost packages, please contact the shipping carrier directly using the tracking number provided. If you need further assistance, feel free to reach out to us at [email protected].
8. Returns and Refunds
8.1 For details on returns and refunds, please refer to our Return Policy available on the Website.
9. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
Epic T / Natrusolate Americas Inc.
400 S 1000 E, Suite B
Lehi, UT 84043
United States
Email: [email protected]